Field Service Engineer

Sweden

Technology & Telecoms

Role: Field Services Engineer

Location: Helsingborg, Sweden.

Job Type: Contract

Responsibilities:

Perform initial troubleshooting and diagnosis for application-related Incidents
Oversee application-related Incident Management, Service Request Management, and Problem Management execution.
Hardware troubleshooting like open platform connectivity and interface with field equipment
Provide Functional understanding of the process, tools and integration of plant equipment’s to J&J Business units
Experience working on validation environment and IQ, OQ, PQ processes
Participate in site-level Disaster Recovery, Business Continuity Planning, configuration management database related to Technology services
Collaboration with other support group and third-party vendors
Collaborate with local business in change management & support processes aligning downtime with the manufacturing schedule.
Site delivery responsibilities expanded to Manufacturing Execution System (MES) infrastructure and integration of Manufacturing Execution System (MES) infrastructure with plant devices
Coordinates and acts as Single Point of Contact (SPOC) for complex service requests (e.g., MES, Lab and warehouse systems, End-user devices, networking services, Collaboration)
Serves as a source of functional understanding of processes, tools, and integration of MLL plant equipment with IT platforms and applications, as well as Manufacturing business knowledge
Interacts with multiple J&J stakeholders – Execution systems, plant engineers and technicians and MLL IT
Conducts facilities management on behalf of IT (e.g., local computer rooms, coordinate downtime activities)
Participate in site-level DR, BCP, CMDB
Knowledge on ITIL processes is a must